FAQ

CryptoGo is a worldwide trusted leader helping people to invest in Cryptocurrency.

Get Started

Who are we?

We are London based crypto currency brokerage. Buying crypto is complicated and time-consuming - that's where we can help. We can purchase over 1,000 cryptocurrencies on your behalf and help you set up a wallet to secure your investment. You can visit our team of brokers face to face to discuss your investment.

How does it work?

1.     Choose the Cryptocurrency you want to purchase.

2.     Place the order via our website with debit card or request wire transfer.

3.     Verify your purchase by providing KYC documents and your wallet address.

4.     Receive the coins in your wallet.

How can I pay for my order?

You can pay via wire transfer or card payment, depending on the transaction amount. You can also pay via bitcoin.

What is the minimum and maximum investment?

Our minimum investment is £500/$500 in value per cryptocurrency. We have no limit on the maximum investment. We can cater for orders of over $/£ 1 million.

Which cryptocurrencies can I buy?

We can source hundreds of cryptocurrencies. If you can’t find the currency you wish to purchase on the website, get in contact with a broker and we will see if we can purchase it for you.

How much should I invest?

We recommend our clients to invest a minimum of $/£5,000 across 3-4 cryptocurrencies for a diverse and profitable portfolio.

What are our fees?

Our fees are included in the price you pay per coin. This fee differs depending on the cryptocurrency, order volume, liquidity and the investment amount. There are no additional or hidden fees for our services.

Any offers or promotions?

Yes, you qualify for promotions which we offer to our clients throughout the year. Ask one of our brokers for more details when you’re ready to invest.

Why can’t I log in to my account?

You do not have an online account with us. We make the transaction on your behalf and send the coins to your chosen wallet. Your broker is your point of contact for information/queries on your current/future orders.

Do I need a wallet?

Yes, when you purchase cryptocurrencies we deposit the coins in the wallet address you have provided to us. If you don’t have a wallet and need assistance setting up a wallet, we have brokers who will be able to advise on which wallet is best for your desired currency after you invest.

We also have a promotion where we offer a free Nano Ledger S Hardware wallet for orders over $/£5,000.

Can you hold my coins for me?

No - we are not a trading platform. When you make a purchase with us we will deposit your cryptocurrencies into your own chosen wallet which is private to you.

Why do I need to send KYC documents?

Legally, we need Know Your Customer (KYC) documents to comply with anti-money laundering laws. We cannot legally process orders without them.

Can I buy cryptocurrencies without KYC?

No.

What KYC documents do you need?
  • ID - Government Issued Photographic ID within date. (Passport, Driving Licence or Identity card).

  • Proof of Address dated within 3 months. (Utility Bill, Bank Statement or Tax Statement).

  • A selfie of you with your ID - the photo must be a clear shot of your head and shoulders with your ID held up and readable.

How quickly will I get my coins?

Typically, the same working day, provided we have received the payment and verified your purchase with KYC documents.

Can I sell my cryptocurrency?

Yes! We offer a buy back service to our customers when you are ready to sell, offering you an easy exit strategy. Speak to your account manager to get the best quotes.

Why are we better than traditional exchanges like Coinbase?

Coinbase is known for restrictive limits, slow withdrawals and poor customer service. We have a dedicated team of expert brokers who you can contact via email, phone or live chat. You can also meet face to face in London. We also offer no order limits.

Can I visit you?

Yes! We are based in London, near Tower Hill. Speak to your broker to book an appointment.

Ramesh Misra

Customer

(5/5)
Smooth and slick service with a personal approach, would highly recommend

Ripple

Total invested

£170,000

Profit in 6 months

166.21%

Talk to our experts

Will Bray

Crypto Broker

[email protected]

+44 (0) 203 865 7843

Get in touch

Scott Ryder

Crypto Broker

[email protected]

+44 (0) 203 865 9774

Get in touch

Aziz Yousoof

Crypto Broker

[email protected]

+44 (0) 203 865 7184

Get in touch

Tejinder Kumar

Crypto Broker

[email protected]

+44 (0) 203 865 4812

Get in touch